![We asked customers how they like to communicate with brands [HubSpot blog survey]](https://www.hubspot.com/hubfs/ai%20customer%20service%20predictions%20%289%29%20%282%29.webp)
Customer communication preferences vary widely in today‘s digital landscape.
Some may want to go to a company’s landing page, initiate a conversation with a chatbot, or even pick up the phone to learn more about a service or product.
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